SignOnHost Backup Policy

1. Overview

At SignOnHost, we understand the importance of data integrity and business continuity. To support our clients, we implement regular backup procedures to help safeguard website content and other hosted data. However, clients are ultimately responsible for maintaining their own backups.

2. Frequency of Backups

Shared Hosting Accounts: Backups are performed 2–3 times per month.

VPS and Dedicated Servers: Backups are not automatically included unless a managed backup plan is purchased.

Critical Files: We strongly recommend clients maintain local backups of essential files and databases.

3. Backup Retention

Backups are stored for up to 15 days.

After 15 days, older backups may be automatically overwritten or removed.

We do not guarantee the availability or integrity of backups beyond the retention period.

4. What is Backed Up

Website files (public_html and associated directories)

MySQL databases

Email data (for hosting accounts that use our mail server)

Note: Files or data stored outside the standard web directory may not be included.
5. What is Not Covered

Backups do not include remote email data for third-party services (e.g., Google Workspace, Microsoft 365).

Custom configurations or server-level changes on unmanaged servers.

Backups cannot be guaranteed if your account exceeds its storage limit or is in breach of terms of service.

6. Client Responsibility

Clients are responsible for their own backup routines and data security.

We encourage using third-party tools or plugins (e.g., JetBackup, UpdraftPlus, or Acronis) for additional protection.

Clients may request a backup restoration through the client area; a restoration fee may apply depending on the plan.

7. Limitations of Liability

SignOnHost shall not be held liable for any data loss, backup failure, or damages arising from backup unavailability.

Clients are advised to download and store their backups offline regularly.

8. Optional Backup Plans

SignOnHost offers Managed Backup Solutions for VPS and high-risk data environments. These include:

Daily or weekly backups

Offsite storage

Extended retention (up to 30–60 days)